ABOUT US
Welcome to Grooming With Kai, your go-to destination for exceptional pet grooming in Santa Monica, CA! With a passion for pampering pets, I strive to provide a warm and welcoming environment where every furry friend feels at home. My mission is to enhance the beauty and well-being of your pets, ensuring they leave looking and feeling their absolute best. Join me on this grooming journey, and let's make your pet shine!
CANCELLATION POLICY
✂️ Cancellation & No-Show Policy We understand that life happens and schedules may change. To ensure fairness to all clients and to respect our groomers’ time: • Cancellation Fee: A 10% cancellation fee (or $15 deposit) will be charged for: • No-call/no-show appointments. • Cancellations made within 72 hours of the scheduled appointment time. • If you no-show more than once, you will be banned from receiving any services provided by Grooming with Kai 🕐 Late Arrival Policy Please arrive on time to avoid delays or cancellation of your appointment: • 15–20 minutes late with at least 1 hour’s notice before your appointment — No fee • 15–20 minutes late without notice — $10 late fee • 30 minutes late, with or without notice — Appointment will be canceled 💳 Deposit & Rescheduling • If you reschedule 3+ days before your appointment, your deposit will roll over to the next appointment. • If the same issue occurs again, Grooming with Kai will retain your deposit as a cancellation fee. ⏰ Late Pickup Policy Please pickup your pet on time to avoid fees. • Grooming with Kai provides a 15-minute notice before your pet is ready for pick-up. • A late pick-up fee of $15 every 30 minutes will apply if your pet is not picked up on time. • This fee applies regardless of whether you notified us in advance about being late.